Support
The following sub-sections provide answers to the most common questions asked by potential and current clients. If you have additional questions, please contact support at 
:: Potential Clients ::
- Who are GreatEating.net and SynWare.com?
- What is your service, what is a Web Presence?
- Where are you and your services located?
- When did you form this organization?
- Why do I need a website or Web Presence for my restaurant?
- How will GreatEating provide a Web Presence for my restaurant?
:: Pricing and Payment ::
- Can I pay for my site on a month-to-month basis?
- Can I receive a discount if I pay for multiple years?
- Can I get a refund after a partial year?
:: Website Designs ::
- I found a Word Press theme online I like, can I use it?
- I want a design that is unique to my site, can you create one?
:: Getting Started ::
- I have a site hosted elsewhere and would like to move, how can I do this?
- I forgot how to log-in to the administration pages of my site, can you help?
:: Technical Questions ::
:: Marketing and SEO Questions ::
- How exactly do you market my restaurant’s website?
- Can I place advertisements on my site to generate ad revenue?
:: Other Questions ::
:: Potential Clients ::
- Who are GreatEating.net and SynWare.com?
A background about GreatEating.net and SynWare.com can be found on the About Us page. - What is your service, what is a Web Presence?
Further definition of our services can be found on the Services page. - Where are you and your services located?
SynWare.com, the parent company of GreatEating.net is a registered company in St. Joseph county Indiana where it was founded. However, since SynWare expanded its presence to the web in 2003, it exists as more of a virtual company, with employees working remotely from various locations. From a technical perspective, our servers which host our web services reside in a secure and redundant data center in Denver, CO. - When did you form this organization?
A background about GreatEating.net and SynWare.com can be found on the About Us page. - Why do I need a website or Web Presence for my restaurant?
On our Business Case page, we discuss why we feel a Web Presence will help your restaurant. - How will GreatEating provide a Web Presence for my restaurant?
Further definition of our services can be found on the Services page.
:: Pricing and Payment ::
- Can I pay for my site on a month-to-month basis?
No, at this time we only accept payments on a yearly basis. We have found that monthly payments only tend to be a hassel for our clients and cause difficulties with collections. Since you can request a refund after the first month, we feel that once you are satisfied with the service and wish to continue, a yearly payment cycle will not lock into a contract you are unhappy with, and will remove the issues of monthly billing. - Can I receive a discount if I pay for multiple years?
Yes, you may pay for up to 3 years at a time. If you choose to pay for 2 years you will receive a 10% discount on both years. If you choose to pay for 3 years you will receive a 20% discount on both years. - Can I get a refund after a partial year?
You may request a refund prior to the end of the first month of your service. After this point, the yearly payment can not be refunded.
:: Website Designs ::
- I found a Word Press theme online I like, can I use it?
Absolutely, we encourage you to find a Word Press theme which best suits your taste and point it out to us. Since may designs posted online are free for use, we can work to get this ready for you. Typically there will not be a fee associate with this unless the theme is highly complex. Please be sure the author of the theme allows public use prior to asking us to look at it. - I want a design that is unique to my site, can you create one?
If you have purchased the basic package, the designs you may select from will be available to other restaurants as well. The intermediate and advanced packages provide for custom designs. For more information on these packages, please view the Services page.
:: Getting Started ::
- I have a site hosted elsewhere and would like to move, how can I do this?
Assuming your site runs on compatible technologies (php, mySQL), we can work with you to move this site over to GreatEating.net. Depending on your continuing needs for running the site, we will work together to determine which service package is the best fit. There are no specific fees related to the move. - I forgot how to log-in to the administration pages of my site, can you help?
If you forgot your username or password, please submit an email to support. The email address is at the top of this page. Be sure to send the email from the email address you used during registration. We will reset your password and send it to you.
:: Technical Questions ::
- What technologies does GreatEating.net support if I want to add custom code?
GreatEating.net is powered by php and mySQL.
:: Marketing and SEO Questions ::
- How exactly do you market my restaurant’s website?
We can not provide a public listing of the steps we take to market the website, however if you do choose to purchase a packge, we will provide this detail. In general, we submit your restaurant website to various search engines, restaurant directories, local dining directories, and mapping sites such as Google Maps. - Can I place advertisements on my site to generate ad revenue?
Yes, this can be done in one of two ways. If you are a basic package user, we can place the ad revenue content on your site for you, and we will use PayPal to send you the proceeds once the amount reaches $100. If you chose this option, GreatEating.net will take 25% of the proceeds to recoup expenses. If you are an intermediate or advanced package user, you may place your own advertisements on your site directly as you desire.
:: Other Questions ::
- I know some restaurants that may be interested in your services, is there a referral program?
Yes, we rely heavily on personal referrals and we compensate you by sharing 50% of the annual revenue from the customer with you. We will be posting more material around our referral program soon.
